Refund due to a lost or stolen parcel
If your estimated delivery date has passed and you haven’t received your order, please contact us so we can help you further. We will contact Colissimo Expert International and report the loss/damage of your parcel. We will also send you the claim form which you can mail it back to us with a copy of your ID or passport within 14 calendar days.
If Colissimo Expert International confirms that the parcel has been stolen or lost, a full refund or a new shipment will take place.
Did you find an answer to your question? If not, please contact our Customer Service.